Shipping policy
Shipping policy
Delivery & Collection
Upon placing an order, you will promptly receive an order acknowledgement email confirming the details of your purchase. It is important to note that the receipt of this email does not constitute acceptance of your order. Further information is available in our Site Terms of Use.
Standard Local Delivery |
Order Process | Place your order online and have it shipped to you. Your order will be delivered anytime between 9am to 10pm. Time slot delivery is not available. |
Lead Time |
For in-stock items Approximately 3 - 5 Business Days (Excluding Weekends & Public Holiday) For pre-order items Orders with pre-ordered items will be processed and packed on launch day. Delivery is approximately 3-5 business days upon collection by our logistics partner. |
Delivery Fee | $10 delivery fee for orders below $250 (nett) Free Standard Delivery for purchases above $250 (nett) Our logistics partner will attempt delivery twice. In the event of unsuccessful deliveries, orders will be returned to us and we will notify you via email on the self-collection location. A fee of $10 is required for redelivery. |
Tracking | A tracking link will be sent once the order is shipped out. |
Delivery Restriction | Delivery services are not available for certain locations, including Pulau Bukom, Pulau Busing, Pulau Damar Laut, Pulau Sakeng, Pulau Sebarok, Pulau Tekong, Pulau Ubin, Pulau Ular, Kusu Island, Saint John's Island, Pulau Brani, Lazarus Island, and other designated areas. |
Click & Collect |
How it works |
Order conveniently online and pick up at your preferred store. |
Lead Time |
For in-stock items |
Delivery Fee |
Free Click & Collect with no minimum spend |
Stores Available |
All Stores (Except iStudio Terminal Stores) |